When we make with our hands we can see the waste, inefficiencies and breakdown in our production systems. Similarly, we can see the injustices we do to people in damaging their limbs or robbing them of their physical health. But when we make with our minds collectively – knowledge work at scale – we fail to see the cause of the waste, inefficiencies and breakdown in our work. And worse, we do injustices to the people in our teams – not with broken hands or poisoned lungs – we go home frustrated, disillusioned, dispirited, distressed, and damaged: broken in our heads, hearts and being.
How can navigate the full spectrum of conversations required for productive endeavours in knowledge work contexts and to minimise the damage done when our conversations break down?
Or, in other words: how do we talk to get stuff done?